FAQs
HOW CAN WE HELP?
HOW LONG IS THE PROCESSING TIME?
- Once your order is received there’s an 24-48 hour payment verification and you’ll receive it in 2-3 days priority shipping
-Do your toys deliver with discreet packaging?
Yes they do ! You never know whats inside the packaging itself until its opened
- ITS AFTER MY ETA FOR MY ORDER, WHERE'S MY PACKAGE?
- Once your item has shipped and no longer in our possession we are not responsible for delayed shipping. At that time if your order said ETA of Wednesday and you still haven't received it please contact your local USPS office provide them with your shipment name and tracking number (if Available) so they can advise you of your order status.
HOW CAN WE CONTACT YOU ABOUT OUR ORDER?
- Via chat on our website or our email address no communication about orders are given through our payment number
IS LOCAL PICK UP AVAILABLE?
- NO
WHY DID I RECEIVE SOME OF MY ITEMS AND NOT ALL?
- If you Order multiple items and/or sets and don’t receive all items in one shipment it is possible that the additional item is out of stock and will be shipped afterwards or the items just had to be split in different packages
Always check your email for additional shipping or information regarding your order
- MY PACKAGE SAID IT WAS DELIVERED BUT I NEVER GOT IT?
- Please contact your local USPS office to inquiry about the location of your package. If you did not purchase additional insurance for your package we can not resend out an package that stated it was delivered. Please make sure shipping address is correctly entered online or your shipping to an address that someone is able to receive the item(s). We are not responsible
- RETURNS/REFUNDS
We do not accept returns or give refunds for intimate apparel & pleasure toys due to sanitary reasons. Refunds are to our discretion .
- CANCELING ORDERS
There's an $5 restocking fee for orders that are cancelled after being placed.
QUESTIONS/CONCERNS
- Email us at touchedcollection@gmail.com and a Touched member will contact you